Terms of Service

Last updated: August 8, 2026

Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the websites, dashboards, AI receptionist, AI scheduler, and related services (collectively, the "Services") provided by Krovance LLC ("Krovance," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

Use of Krovance Services

Krovance provides AI agents and automation tools designed to help local businesses handle calls, leads, scheduling, and repetitive workflow tasks. You may use the Services only for lawful business purposes and in accordance with these Terms and any order form, quote, or agreement between you and Krovance.

Customer Accounts

To use certain features, you must create an account and provide accurate, current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use of your account.

Subscriptions and Product Access

Access to Krovance products, including the AI Receptionist and other services described on our website, is provided on a subscription basis unless otherwise agreed in writing. Pricing and features for each product are as described on the Krovance website or in your order confirmation at the time you sign up. We may update pricing or features for future billing periods, and we will provide reasonable notice of material changes that affect your subscription.

Payment and Cancellation

Subscription fees are billed in advance on a recurring basis (e.g., monthly) unless otherwise stated at sign-up. You authorize us to charge your designated payment method for all applicable fees. You may cancel your subscription at any time; cancellation will take effect at the end of your current billing period, and we do not provide refunds for partial billing periods except where required by law or expressly stated otherwise.

Connected Third-Party Services

Krovance's scheduling features may connect to third-party services such as Google Calendar through OAuth. Your use of any connected third-party service is also subject to that provider's own terms and privacy policy. Krovance is not responsible for the availability, accuracy, or performance of third-party services we do not control.

Your Responsibility for Connected Data and Permissions

When you connect a third-party account (such as Google Calendar) to Krovance, you are responsible for the permissions you grant and the data you choose to make available to the Services. You represent that you have the right to connect any such account and to authorize Krovance to access, read, create, update, or delete data on that account as necessary to provide the features you enable. You may disconnect a third-party account at any time through your Krovance dashboard or through the third-party provider's own account settings.

Acceptable Use

You agree not to:

• Use the Services for any unlawful, fraudulent, or abusive purpose;
• Attempt to gain unauthorized access to Krovance systems, other accounts, or connected third-party data;
• Interfere with or disrupt the integrity or performance of the Services;
• Reverse engineer, decompile, or attempt to extract the source code of the Services, except as permitted by law;
• Use the Services to send unsolicited communications or to violate the rights of any third party.

Availability and Service Changes

We work to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the Services, including individual features, at any time, and we will use reasonable efforts to notify customers of material changes that affect active subscriptions.

Intellectual Property

Krovance and its licensors retain all right, title, and interest in and to the Services, including all software, designs, text, and content made available as part of the Services, excluding data you provide or generate through your use of the Services. We grant you a limited, non-exclusive, non-transferable license to access and use the Services in accordance with these Terms for the duration of your subscription.

Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. KROVANCE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY AI-GENERATED OUTPUT WILL BE ACCURATE OR SUITABLE FOR YOUR SPECIFIC BUSINESS NEEDS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KROVANCE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. KROVANCE'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO KROVANCE FOR THE SERVICES IN THE THREE MONTHS PRECEDING THE CLAIM.

Termination

We may suspend or terminate your access to the Services if you violate these Terms, fail to pay applicable fees, or if we reasonably believe your use of the Services poses a risk to Krovance, other customers, or third parties. You may terminate your account at any time by canceling your subscription and, if applicable, requesting deletion of your data as described in our Privacy Policy.

Changes to These Terms

We may update these Terms from time to time. We will update the "Last updated" date above when changes are made, and material changes will be communicated through the Services or by email where appropriate. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms, contact Krovance LLC at [email protected].